A leading not-for-profit organization faced a critical turning point when outdated IT infrastructure and lack of dedicated technical staff threatened operational efficiency.
By partnering with TeamMIS and implementing a strategic Managed Service Provider model, this organization transformed its IT operations, achieving a 98.5% satisfaction rate across 712 interactions while reducing IT costs by approximately 75% and enabling a complete transition to remote work capabilities.
“TeamMIS always does a great job!” — Julie
The Challenge
As a growing not-for-profit organization, this organization faced significant IT challenges that hindered operational efficiency and strategic growth. The organization struggled with an aging technology stack built on outdated premise-based systems that were rarely updated.
Without dedicated IT personnel, there was poor governance around file management and technology applications. Staff members had little transparency regarding technology issues, leading to distrust in the systems in place. Additionally, critical issues with the association management system (iMIS), a vital platform for member management, were not being addressed in a timely manner.
These challenges forced staff to spend valuable time managing day-to-day technology problems rather than focusing on the core mission of advancing sports medicine.
The Turning Point
They recognized that maintaining an in-house IT team was not only costly, but also inefficient for an organization of their size and mission focus.
The organization brought in an IT consultant to provide strategic guidance and technical expertise, while simultaneously partnering with TeamMIS to take over vendor relations and day-to-day support tasks. This dual approach allowed them to access world-class expertise while freeing staff from the burden of managing technology issues.
The decision to transition from a traditional IT team setup to a Managed Service Provider (MSP) model as a Value-Added Reseller (VAR) proved transformative.
The Transformation
TeamMIS and the IT consultant worked collaboratively with the organization to implement a comprehensive transformation strategy that addressed both immediate needs and long-term strategic goals:
- Strategic IT Staffing: This organization hired an Applications Manager and Senior IT Manager to provide internal IT leadership, while leveraging TeamMIS for daily operational support and strategic guidance.
- Vendor Relations Management: TeamMIS took over all vendor relations and support coordination, eliminating the burden of managing multiple technology vendors and relationships.
- Cloud Migration Initiative: Formed cross-departmental teams to assess and prioritize technology projects, overseeing a comprehensive migration to cloud-based solutions including OneDrive, SharePoint Online, and iMIS optimization.
- Improved Transparency: Implemented a web-based helpdesk system to provide staff with visibility into technology issues and resolution status, building trust and confidence in IT support.
- Comprehensive Training: Provided extensive training on iMIS, Informz, and Microsoft 365 to ensure staff could maximize the value of new systems.
- Equipment Optimization: Adopted a drop-ship model for new equipment for new hires, ensuring better technology and support while reducing overhead costs.
“TeamMIS is an absolute gem! They took the time to make sure my new computer was connected, set up properly, updated, and I had access to everything I needed to do my job without any hiccups! THANK YOU!!” — Jessi
The Results
The partnership with TeamMIS and the strategic IT transformation delivered exceptional results across multiple dimensions:
- Exceptional Satisfaction: Achieved a 98.5% satisfaction rate across 712 interactions, with Matt Griffin handling nearly half of all support requests and becoming a trusted resource for the organization.
“TeamMIS was so helpful, even through my own errors and tech issues!” — Miranda
- Dramatic Cost Savings: Reduced IT personnel-related costs by approximately 75% by transitioning from a full in-house IT team to a hybrid MSP model, avoiding costly new equipment purchases during economic challenges.
- Operational Flexibility: Enabled a complete transition to a remote work model, allowing this organization to sell their physical building and reduce overhead costs while maintaining full operational capability.
- Strategic Focus: Freed staff from day-to-day technology management, allowing employees to focus on the core mission and strategic initiatives.
- Improved Governance: Implemented better file management practices, system governance, and transparency through a web-based helpdesk and cloud-based collaboration tools.
- Future-Ready Infrastructure: Transitioned from premises-based systems to modern cloud-based solutions, positioning them for scalable, flexible growth.
Key Performance Metrics
| Metric | Result |
| Total Support Interactions | 712 |
| Customer Satisfaction Rate | 98.5% |
| IT Cost Reduction | ~75% |
| Lead Technician (Matt Griffin) | 47.8% of interactions |
Key Takeaway
Partnering with TeamMIS and adopting a strategic MSP model, this organization transformed IT from a cost center into a mission-enabling asset, solving immediate challenges while positioning itself for sustainable growth. The results: significant cost savings, stronger operational efficiency, and the strategic flexibility to focus on what matters most. For not-for-profits facing similar crossroads, it’s a proven roadmap worth following.
“TeamMIS always goes above and beyond for us. They think of everything and double-check before turning us loose.” — Julie
